Question 1

Where are your stores located?

Accepted Answer

We have 3 stores: Valley Arcade Mall (Nairobi), Shujaa Mall (Kayole), and Gichero Mall (Ruiru).

Question 2

Do you offer nationwide delivery?

Accepted Answer

Yes! We deliver across Kenya. Delivery fees are calculated based on your location at checkout.

Question 3

How do I book a bike service?

Accepted Answer

Use the Servicing page to book online, or walk into any branch. We aim to confirm all bookings within 24 hours.

Question 4

What bikes are available for hire?

Accepted Answer

We have BMX, Mountain, Road, and Kids bikes available for daily hire. Contact us for group or event hire.

Question 5

How does the loyalty programme work?

Accepted Answer

You earn 1 point for every KES 1 spent. Every 100 points = KES 10 off your next purchase.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 7 days of purchase for unused items in original condition. Contact us to arrange a return.

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